Location & Flexibility

Our Zendesk Customer Success Manager will be an integral part of our CX Platforms Team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.

The Opportunity

TELUS Digital is seeking an exceptional Zendesk Customer Success Consultant (AI & Support Ops) to help clients accelerate value from their Zendesk and Zendesk for Contact Center solutions. This role requires deep Zendesk expertise, a customer‑centric consulting approach, and the ability to deliver hands‑on configuration and practical solutions in a fast‑paced, agile environment. This is primarily a managed services and post‑go‑live optimization role, with the opportunity to lead AI expert advisory engagements as part of our services.

As part of our customer succ...