Elevate your career with ZayZoon as a Customer Care Lead, dedicated to improving employee financial wellness through exceptional service. This remote role allows you to lead a customer-focused team in meeting our ambitious goals.
In this vital position, you will leverage your extensive support and management background to foster team engagement and performance. You’ll be responsible for monitoring service metrics, guiding training initiatives, and driving cross-functional project collaboration. Help ZayZoon deliver on its promise to save 10 million employees $10 billion by optimizing customer interactions and support strategies.
Key Responsibilities:
• Lead a team committed to customer success
• Analyze performance metrics on team and agent levels
• Offer coaching, feedback, and training sessions
• Handle escalated customer issues effectively
• Collaborate across departments to meet objectives
Requirements:
• 4+ years in a support role with direct customer co...