Responsibilities

- Acts as the first line of contact for customers’ routine reporting requirements

- Establish and maintain reporting, recordkeeping and retention policies for internal records, ensuring corporate and regulatory compliance

- Provides customer with status updates

- Monitors route status

- Provides information to third party resources

- Escalates all non-routine customer inquiries appropriately

- Manages and issues equipment as necessary

- Performs general administrative office duties (. mail distribution, filing, reporting, reconciling invoices, data entry)

- Accountable for maintaining a safe work environment

- Adherence to company guidelines and expectations

- Other projects as assigned by the Supervisor