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Workforce Sr Analyst

Hospitality Full Benefits Career Growth
Company

Stori

Location

Mexico City, Mexico

Posted

June 04, 2026

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About This Opportunity

Job Description

The Sr. Workforce Analyst will be responsible for generating accurate forecasts for all lines of business, creating glide paths for average handle time (AHT) to measure agent performance improvement over time, and calculating the impact of new waves on daily metrics. Additionally, this role will involve staying up to date with trends and seasonality of the campaign, and proactively sharing anticipated increases/decreases due to holidays, promotions, or special days.

Job Requirements

  • Bachelor's degree in Administration, Engineering, or a related field or equivalent experience.

  • Minimum 3 years of experience in WFM, forecasting, or operational analysis.

  • Strong analytical skills with the ability to interpret complex data and make dat...