Enhance customer operations as a Workforce Management Team Leader in Woodbridge. Leverage leadership skills to inspire teams and optimize service delivery while driving operational efficiency.
Reporting to the Manager of Customer Operations Workforce Optimization, you will manage a well-structured team as you coach and mentor Intraday Coordinators and Analysts. Key to this role is your experience in workforce management, where you will monitor KPIs, engage effectively with support teams, and support compliance measures. Your initiative and leadership will foster a collaborative environment focused on exceptional customer service.
Key Responsibilities:
• Coach and mentor team members including Analysts and Intraday Coordinators
• Monitor KPIs to meet service level objectives
• Facilitate communication across various support teams
• Ensure compliance with labor agreements and practices
• Collaborate with Finance on budget and financial planning
Requirements:
• ...