As a Workforce Automation Specialist, you will drive the automation of workforce management and contact center workflows across our global operations. Leveraging your expertise in process design, automation tools, and workforce management systems, you will partner closely with operations, analytics, and IT to streamline processes, improve efficiency, and enhance the colleague and customer experience. This is a hands-on, highly collaborative role for someone passionate about innovation and continuous improvement.
Key Responsibilities:
+ Design, develop, and implement automation solutions for workforce management and contact center operations, focusing on forecasting, scheduling, real-time management, and reporting.
+ Identify opportunities for process improvement and automation within existing workflows, collaborating with business stakeholders to gather requirements an...