At UniFin Inc., we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning.
Job Description - Customer Care Representative
The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.
Key Responsibilities: + Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
+ Assist customers with payments, renewals, cancellations, and other policy- related needs.
+ Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.
+ Provide accurate information regarding company produc...