Job Description

The role of a Wise Platform Enterprise Support Team Lead is a blend of team management, strategic oversight, and hands‑on operational support, all focused on ensuring Wise's business‑to‑business partners have a seamless experience. This is a crucial position that sits at the intersection of leadership and customer service, with a strong emphasis on data‑driven decision‑making and continuous improvement.

As a Team Lead, your primary responsibility is to lead and nurture a team of up to 10 Enterprise Support Specialists. This isn't just about managing tasks; it's about fostering a high‑performing and motivated team.

Responsibilities

• Team Leadership and Development: Coach, mentor, and manage the team. Set clear performance and quality targets (KPIs), hold the team accountable, track progress, identify skill gaps, provide training, hire and onboard new members, and conduct regular one‑on‑one meetings and performance re...