Join Wipro Limited as a Product Testing L1 Specialist, where you'll support daily operations and enhance the technical skills of your team. This role prioritizes client satisfaction and operational excellence.
Wipro is hiring a Product Testing L1 Specialist with 5-8 years of experience to facilitate seamless query resolutions and drive team performance. The role requires effective diagnosis of escalated technical issues while mentoring Production Specialists to improve their problem-solving capabilities.
Key Responsibilities:
• Review team performance metrics daily
• Support team to resolve client queries as per SLAs
• Conduct training for Production Specialists
• Identify and document common issues for quicker resolutions
• Monitor compliance with service agreements
Requirements:
• 5-8 years in product testing experience
• Strong ability to manage technical escalations
• Experience in team mentorship and building capability
• Excellent verbal and wr...