Positions open to Mexican citizens and official residents of Mexico.

Location: Guadalajara (Hybrid)

Requirements: Strong English interpersonal skills required.

Responsibilities:

• Responsible for monitoring alerts handling.
• Responsible for handling service requests.
• Responsible for diagnosing and fixing P3 & P4 end‑user related incidents.
• Responsible for building and deploying servers and other infrastructure services.
• Initial triaging and remediation for all P1 & P2 incidents or escalation to senior levels.
• Responsible for incident queue monitoring and management.
• Responsible for creating & implementing change requests.
• Responsible for fulfillment requests of standard changes (data, information, server builds, service catalogue items).
• Responsible for creating and upd...