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Wintel & Citrix Support Engineer

Hospitality Full Benefits Career Growth
Company

Astrazeneca

Location

región centro jalisco, Mexico

Posted

June 07, 2026

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About This Opportunity

AstraZeneca Technical Support Engineer – Guadalajara (Hybrid)

Positions open to Mexican citizens and official residents of Mexico.

Location: Guadalajara (Hybrid)

Requirements: Strong English interpersonal skills required.

Responsibilities:

  • Responsible for monitoring alerts handling.
  • Responsible for handling service requests.
  • Responsible for diagnosing and fixing P3 & P4 end‑user related incidents.
  • Responsible for building and deploying servers and other infrastructure services.
  • Initial triaging and remediation for all P1 & P2 incidents or escalation to senior levels.
  • Responsible for incident queue monitoring and management.
  • Responsible for creating & implementing change requests.
  • Responsible for fulfillment requests of standard changes (data, information, server builds, service catalogue items).
  • Responsible for creating and upd...