Role purpose The Wealth Centre Manager is responsible for enhancing the customer service experience holistically, maximising the benefits of the global Premier proposition and ensuring each customer is fully engaged and connected to the bank.
The role leads the branch team, promoting synergy and collaboration to deliver comprehensive, personalised, high-value advice to Premier customers Main Responsibilities Premier Service: Ensure all Premier customers receive exceptional service, maximising the benefits of the global Premier proposition and strengthening satisfaction and loyalty.
Branch Knowledge: Demonstrate strong command of HSBC processes, products, and regulations, applying this knowledge to deepen customer relationships and identify business opportunities within the branch.
Leadership and Team Management: Supervise, coach, and motivate branch executives, ensuring strong performance and fostering teamwork.
Holistic Advisory: Coordinate collaboration across segm...