We believe in being clear about who we are and what we expect. Our success comes from being CONFIDENT , DETERMINED , and RESPONSIBLE . The people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future.

Essential Duties and Responsibilities

• Proficient Level in troubleshooting Windows based environments.
• Proficient Level in troubleshooting MacOS environment.
• Provide Level 2 technical assistance and support remotely and resolve Incidents related to computer hardware and software for end-users.
• Troubleshooting and resolving basic network connectivity troubleshooting.
• Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.
• Contribute to our CSI (continued service improvement) & End User experience, help to build out helpdesk suppo...