Resumen

To analyze, evaluate, and manage product warranty claims by identifying root causes of failures, implementing corrective and preventive actions, and collaborating with production, engineering, and suppliers to improve product quality and reliability.

Tareas y responsabilidades

• Receive, record, and follow up on warranty claims from customers.
• Perform failure analysis on returned parts (physical, dimensional, and functional analysis) with the BU's.
• Determine root causes of defects and prepare technical failure analysis reports.
• Coordinate with Engineering and Production to implement corrective actions.
• Review customer warranty databases, such as GSAR, Partlink, SWARP+, EWT, etc., to analyze and evaluate failures that apply to each BU.
• Prepare statistical reports on failure rates, warranty costs, and problem trends.
• Responsible to analyze failures and calculate / review technical factors.