The waitress is responsible for taking and upselling orders and guiding the runner while maintaining quality standards.
Key Responsibilities
✓ Arrange table set-ups before and after each customer according to the brand’s set standards.
✓ Present customers upon arrival with the menu, assist in their item selection, take orders while practicing the upselling techniques and serve food promptly.
✓ Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction and liaise with other departments to ensure the smooth running of operations.
✓ Make sure the staff is providing friendly, professional, and timely service at all times and report immediately any discrepancies/customer complaints to the Manager on duty.
✓ Collect bill payments from customers and hand them over to the cashier.