Join Simon Fraser University as the Visitor Services Manager at the Gibson Art Museum. Oversee key visitor interactions and services to enhance their museum experience.
As the Visitor Experience & Services Manager, you will be responsible for managing various public operations, including scheduling volunteers and coordinating event bookings. This role demands outstanding communication, a passion for inclusivity, and strong organizational skills. You will impact the guest experience positively while supporting the museum's mission to promote open learning and community engagement.
Key Responsibilities:
• Manage the scheduling and operations of visitor services
• Supervise the Volunteer Team and Welcome Desk staff
• Coordinate space bookings for university and external events
• Ensure the museum operates as an inclusive space for all visitors
• Develop a culture focusing on exceptional visitor experiences
Requirements:
• Bachelor's degree in Customer service, E...