Lead technical support in post-sales services with Vimec in Avignon, France. This role emphasizes troubleshooting and training for Vimec partners to ensure exceptional service delivery.
As the Aftersales Technical Supervisor at Vimec, you will report to the French Branch Manager and collaborate with the Global Technical Supervisor. Your responsibilities include providing technical assistance, managing warranty claims, and coordinating partner training on Vimec products. This position requires travel across France to engage directly with partners.
Key Responsibilities:
• Support partners in post-sales activities and training
• Provide technical assistance for troubleshooting and diagnostics
• Organize training for Vimec products in various formats
• Advise clients and process spare parts orders
• Manage warranty claims per Vimec guidelines
Requirements:
• Strong customer orientation and problem-solving skills
• Experience with remote technical support
• ...