Accelerate customer satisfaction and revenue growth as Vice President of Customer Success at Citylitics, a leader in predictive infrastructure intelligence. Build strategies for retention and account expansion while embedded in a collaborative workplace.
This pivotal role focuses on improving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) metrics. As a senior leader, you will develop a cohesive Customer Success framework that emphasizes onboarding, implementation, and customer relationship management. Your expertise in fast-growth software ecosystems will drive value realization and elevate Citylitics within the market.
Key Responsibilities:
• Develop scalable onboarding and implementation playbooks
• Improve the Customer Value Journey for effective adoption
• Forecast renewals and churn risk accurately
• Build and mentor high-performing Customer Success teams
• Implement structured training for new team members
Requirements:
• 20+ years in com...