Shape luxurious customer experiences as Canada Goose’s Lead, Operations in Vancouver. Direct operations while enhancing team development and service excellence.
This integral leadership role focuses on creating engaging customer journeys by implementing operational best practices. You'll elevate service standards, coach staff to achieve sales goals, and collaborate across functions to ensure top-tier performance. You will be a steward of the brand's culture while driving success through talent development.
Key Responsibilities:
• Promote and lead adherence to SOPs
• Maintain product accessibility and back of house standards
• Model exemplary customer service and sales behaviors
• Drive visual merchandising in line with brand identity
• Collaborate to recommend strategic performance actions
Requirements:
• Minimum 2-3 years of related leadership experience
• Preferred Bachelor's degree in relevant discipline
• Luxury brand experience highly valued
• S...