Step into a leadership role at McCarthy Tétrault as a Senior Manager for IT in Vancouver. Your knowledge of ITIL processes and team management will be vital for our service enhancement.
In this position, you will oversee IT service delivery and operations within the region, guiding a talented Service Desk team. With over a decade of technology experience and extensive knowledge in service operations, you will create strategies for operational excellence and continuous improvement using industry-leading practices. Your ability to collaborate cross-functionally will be essential to our mission.
Key Responsibilities: • Define service levels and manage IT delivery metrics • Lead and motivate the Service Desk team towards excellence • Support ITIL processes for incident and change management • Coordinate hardware and software requirements • Monitor and improve IT support services and policies