The UX Strategist defines and drives the user experience strategy for migrating a legacy ServiceNow portal to Employee Center. This role focuses on research, information architecture, and aligning business goals with user needs to create a roadmap for a modern, intuitive experience.
Primary Objectives
Establish a clear UX vision and roadmap aligned with business goals and ServiceNow best practices.
Ensure navigation and content structure supports intuitive employee experiences.
Provide actionable insights from research to guide design and development.
Facilitate stakeholder alignment and prioritize features for phased delivery.
Define measurable success criteria for adoption and usabilit...