General There are four (4) distinct delivery phases in which user experience designers (task‑based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase 1 – Discovery Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short‑term business goals, and the user and business needs.

Deliverables

Facilitate the Kick‑off meeting with the project team to produce such outputs as:

Business Model Canvas

5 Whys

User Personas

Stakeholder Mapping

Strategy Map

Short‑ and Long‑Term Goals

Fears and Challenges

Problem Statement

Facilitate user research activities to produce such outputs as: