Develops knowledge and skills within a functional area or discipline.
Serves in an entry-level role, receiving guidance and direction from a supervisor, manager or senior-level associate.
May have basic accountability for routine assignments and task areas.
Assignments involve a mix of learning and hands-on experience.
May serve in a rotational manner, moving from one functional area to another for developmental purposes.
May serve in either a technical or non-technical role, as described below. Additionally, may perform duties as described under the Intern / Student categories. Technical Support and Troubleshooting
Assisting with hardware and software installation, configuration or maintenance.
Troubleshooting network, system or application issues for internal or external clients.
Learning to use troubleshooting tools and ticketing systems to manage support request...