Job Description

Job Description

Responsibilities

• Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.

• Manage the inbound/outbound US phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.

•Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.

• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

• Developing and implementing process improvements to increase efficiency in customer service operations.

• Use advanced sales techniques, understand customers’ needs to receive all information required to process ...