**Responsibilities**:
- Manages work flow or process change and redesign; forms a strong basic understanding of the specific product or process associated with a project under management.
- Maintains project support from concept to post implementation.
- Handles questions, assesses issue root cause, and develops/implements process enhancements post implementation.
- Participates in the identification, assessment, and resolution of issues impacting a project including but not limited to root cause analysis as well as development and orchestration of remediation plans through to resolution.
- Develops detailed project plans and maintains project schedules; prioritizes tasks and acquires required resources as necessary.
- Coordinates projects, which may require constructing and communicating a business case that typically involves a significant change to an existing system and/or process.
- Utilizes interview techniques, system knowledge and Customer input to develop ...