Overview

We’re looking for a bilingual (FR/EN) Training and Technical Specialist to join our NOAM Hospitality Support division. The Training and Technical Specialist is responsible for Lightspeed Hospitality customers in North America, regardless of tier, ensuring these customers feel confident in their investment in Lightspeed.

The Training and Technical Specialist is in charge of consulting and implementing technical solutions for our valuable customers. Join our elite team and work with our amazing customers at a high level of support.

What you’ll be responsible for:

• Supporting Lightspeed's customers with excellent technical support, networking, troubleshooting and customer service over the phone, via Zoom, and email.
• Developing a deep understanding of the typical business challenges Lightspeed’s premium customers may face and liaising with our Product and Development teams to help improve the customer experience.
• Ensuring...