Location: Windsor, ON (Hybrid, 2 days on-site per week)

Language: English required, French considered an asset

Background Check Requirement: Criminal background check & Employment check required

Salary: $72,000–80,000 per year

About the Opportunity

This is an exciting opportunity to be part of a large-scale service transformation within a mission-driven organization in the financial services and insurance space.

As a Trainer , you'll support the evolution of a modern contact centre by helping employees confidently adopt new systems, tools, and ways of working. You'll collaborate closely with an established training team, unionized staff, and business leaders, delivering learner-centered training that directly supports both organizational goals and community impact.

Your work will help scale onboarding and upskilling for hundreds of employees while new technologies and processes are ro...