Duration: 6 months contract (with possibility of extension/conversion)
Key Responsibilities
Customer
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
Shareholder
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and pr...