Advance your career as a Service Desk Supervisor at Toronto Zoo, where technology meets wildlife conservation. Oversee IT support processes while engaging with both staff and visitors.
In this full-time role, you will supervise the Zoo's frontline technical support and ensure all service requests are efficiently addressed. Your leadership in monitoring service desk metrics, managing escalated issues, and enhancing service delivery will serve the Zoo's community and operational goals effectively.
Key Responsibilities:
• Direct onsite technical support and customer service teams
• Ensure SLAs are met for service request resolutions
• Analyze performance metrics and recommend enhancements
• Act as the primary point of contact for critical incidents
• Coordinate technology setups, upgrades, and maintenance
Requirements:
• Two years of supervisory experience in service desk
• Relevant post-secondary education in Information Technology
• Experience with Micro...