Join our team in Toronto as an Intermediate Specialist in Service Management. Drive IT service excellence and implement best practices to enhance organizational service delivery.
We are looking for an Intermediate Specialist focused on service delivery and improvement within our Toronto Downtown Office. You will be instrumental in managing incident and service request processes, ensuring compliance with SLAs, while working collaboratively with various stakeholders. This role requires a comprehensive understanding of ITIL frameworks and service management methodologies.
Key Responsibilities:
• Oversee ITSM lifecycle phases, prioritizing service improvement
• Work on Incident, Change, and Configuration Management processes
• Drive training initiatives for better ITSM adherence
• Address unresolved issues as a major escalation point
• Design strategies to enhance service transition plans
Requirements:
• Bachelor’s degree in a related field
• 3-5 years of rele...