Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.
We are seeking a visionary Head of Global Customer Experience & External Relations-LATAM to define how we build and protect trust within our ecosystem. This is a dual-focus leadership role: you will own the strategy for the end-to-end buyer journey while managing the intricate balance between platform risk, external reputation, and compliance. Responsibilities:
- Define and drive a high-impact experience strategy that improves trust, reduces friction, and strengthens the end-to-end buyer journey.
- Build scalable frameworks and mechanisms that establish a h...