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We are looking for a Tier II Customer Support Specialist with strong technical aptitude to act as the bridge between our front-line customer support team (Tier I) and our development team. Your role will be to help interpret customer issues that require technical insight, and ensure clear, effective communication between non-technical and technical stakeholders.

Must-have requirements:

• Ability to understand and explain REST APIs and webhooks
• Comfortable reading and interpreting technical documentation
• Ability to troubleshoot and reproduce issues reported by customers
• Strong written English communication skills (spoken English is a plus)
• Experience working with customer support or technical support teams

Nice-to-have (but not required):

• Experience with messaging and asynchronous APIs (e.g. WhatsAp...