Become the Reception Supervisor at Tidan Hotel, leading a dedicated team while enhancing guest experiences in a dynamic full-time environment. Ensure high service standards and smooth operations daily.
In this full-time role, you will oversee the reception department at Tidan, a well-established hotel and real estate group. Your responsibilities will include managing check-in/check-out processes, resolving guest issues, and training team members to uphold exceptional service quality. You will play a crucial role in fostering a welcoming atmosphere and maintaining operational efficiency.
Key Responsibilities:
• Lead reception activities including reservations and guest requests
• Address guest complaints with professionalism and urgency
• Train and guide reception staff on best practices
• Ensure proper scheduling for constant coverage
• Coordinate with other departments to resolve issues effectively
Requirements:
• At least 3 years supervisory experience at r...