Become a key player as the Product Intensity Manager at TELUS in Toronto, focusing on cross-sell initiatives within the SMB sector. Your role will enhance customer retention and profitability.
In this leadership position, you are responsible for crafting and executing comprehensive strategies that promote multi-product use among TELUS's Small-Medium Business customers. You’ll motivate a talented marketing team and utilize analytical frameworks to create targeted retention programs rooted in customer behavior insights. Team collaboration across pricing, sales, and data analysis will drive overall business success.
Key Responsibilities:
• Design and implement cross-sell strategies aligned with customer needs
• Analyze data to inform marketing campaign designs
• Facilitate improvements in customer experience
• Build high-performing team culture through coaching
• Present actionable insights to key stakeholders
Requirements:
• 5-7 years of experience in strategic...