Advance your career in benefits administration with TELUS Health. This position focuses on resolving client issues with a keen emphasis on technical expertise, problem-solving, and mentorship.
As a Benefits Administrator, you will be responsible for addressing client inquiries, managing technical problems in benefits software, and ensuring sustained client satisfaction. You will also coach junior staff and document solutions for future reference. With a minimum of three years of experience, you will demonstrate effective multitasking and foster productive internal relationships to drive operational improvements.
Key Responsibilities:
• Handle inquiries via phone, email, or tickets
• Develop test cases for software modifications
• Research and resolve technical issues promptly
• Comply with service standards and manage workload
• Participate in special projects for departmental needs
Requirements:
• At least 3 years of experience in benefits
• Degree or dip...