Reports to

Director of Programs

Location

Calgary – Remote

Job Status

The Telephone Service Assistant will provide first-point engagement for Nisa Foundation’s Centralized Nisa Line, a triage-based 18-hour support and referral line for women and families in crisis. The intern will receive structured training in active listening, trauma-informed communication, confidentiality, and crisis de-escalation, followed by guided shifts alongside trained volunteers or staff.

This role is ideal for students in social work, psychology, counselling, community services, or related disciplines who want direct experience in frontline crisis and referral work.

Key Responsibilities

• Answer incoming calls, chats, or text messages during scheduled Tier 1 shifts (evenings, weekends, or overnights).
• Conduct brief triage using approved scripts to assess needs and identify risk levels.
• Route callers to Tier 2...