As a Telephone Roadside Assistance Agent, you are the first point of contact for drivers who experience a breakdown while on the road. You remain calm, ask the right questions, and make sure every driver receives the support they need. You coordinate interventions with partner services and keep the driver informed throughout the process.
It’s a role with real impact: thanks to your composure, communication skills, and problem-solving mindset, you make a genuine difference during stressful moments.
Your responsibilities: - Answer incoming calls from drivers experiencing vehicle breakdowns.
- Assess the situation by asking targeted questions and gathering essential information. - Organise interventions and dispatch assistance to towing services, partners, or technicians. - Follow up each case from start to finish, ensuring clear and proactive communication with the dr...