The main responsibility of a Scania Contact Centre Executive is to proactively generate leads through outbound channels using solution sales approach. They promote and sell Scania products and services to both prospects and customers; contributing to the profitability of Scania. They are skilled in collecting and using data – both primary and secondary research type. They are familiar with maintaining the integrity and confidentiality of data. They are fluent in using digital / remote communication systems or devices to interact. Using CRM systems and flows are native to them. This role can create short-to-mid-term results and build long-term relationships with prospects and customers. The role is also a steppingstone into other Solution Sales-related or Services Sales-related roles within Scania. 1) Prospecting - Contribute to identify potential customers and create sales opportunities where Scania can deliver value to the customer and be profitable.