We are searching for a
Telecommunications Administrator
to join our Information Technology team in Ensenada, Mexico.
This role holds global responsibility for the delivery, administration, and continuous improvement of our collaboration and telecommunications platforms — supporting 1,000+ employees and contact center agents across 20+ worldwide locations.
You'll serve as the primary subject matter expert for enterprise telephony and contact center technologies, ensuring the platforms that connect Fender's people and customers are always performing at their best.
Essential Functions
Administer and maintain enterprise telecommunications platforms including
Cisco WebEx Calling
and
Cisco WebEx Contact Center
across multiple countries and regions, with day-to-day management via
Cisco WebEx Control Hub
Maintain all contact center entry points, including inbound toll-free DIDs, queue configurations, call flows, and routing strategies, ensurin...