Job Summary:

We are seeking an experienced and detail-oriented professional to join our team as a Business Process Management (Provisioning and Activation) . The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current ‘As-Is‘ state to an optimized ‘To-Be‘ state, working closely with both business and technology stakeholders.

Key Responsibilities:

• Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions.
• Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.
• Collaborate with cross-functional teams including Network Technicians, Order Management...