Job Summary

This hybrid role is for a Technical Lead specializing in service desk and application support with experience between four and eight years. The role will guide complex incident resolution, optimize support workflows, and enhance user satisfaction across global business units while aligning technology operations with enterprise standards and sustainable outcomes.

Responsibilities

• Drive efficient handling of service desk tickets by monitoring queues, prioritizing critical requests, and coordinating timely resolution to maintain high service availability and user satisfaction.
• Oversee day‑to‑day service desk operations, ensuring consistent application support coverage, adherence to response targets, and clear communication with stakeholders across business functions.
• Provide advanced technical troubleshooting for recurring incidents by analyzing root causes, coordinating fixes with application teams, and documenting s...