- To provide technical support to internal users, ensuring the proper functioning of equipment, systems, and applications, as well as efficient handling of incidents and requests within the department.

Responsibilities:

- Provide first-level technical support (Service Desk) to users.

- Diagnosticate and resolve hardware, software, and network problems.

- Install, configure, and maintain computer equipment.

- Manage incidents and requests through ticketing systems.

- Assist in the administration of systems and servers.

- Document procedures, solutions, and technical configurations.

Requirements:

• 1 year of experience as an IT Technician, Service Desk Agent, or similar role.
• Bachelor's degree in Information Technology, Engineering, or a related field.
• Excellent communication skills in English and Spanish.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
• Experience using ...