Customer and internal Technical Support for Caterpillar® and Finning technology suite of products (i.e. MineStar, Trimble, CUBIQ)
Reports back on product failure trends and serviceability issues
Support continuous improvement project work as required
Review and support in creating and managing technical documents
Inventory and tooling management – maintain and track all Caterpillar® technology inventory and tooling located in the lab room or stored at respective branches
Manage projects with customer to deliver upgrades, calibrations, and troubleshooting
Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues in a cost-effective way, to minimize customer downtime
Qualifications
A valid driver’s license with a clean driving record
Experienced with various office programs Excel, Word a...