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Technicien(ne) - IDC

Hospitality Full Benefits Career Growth
Company

Intelcom

Location

Montreal, Canada

Posted

March 12, 2026

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About This Opportunity

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistic

Responsibilities :

  • Assist our Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time
  • Liaise with the IT helpdesk, IDC Team and operations as required
  • Manage IDC support mailbox, tickets and then all cases in our different systems
  • Ensure correct processes and documentation are followed by the IDC
  • Remedy situations during working hours or after, when necessary;
  • Other IDC duties as assigned from time to time


    • Qualifications:

  • High school diploma or GED mini...