Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business.
Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners.
Act as a focal point for real-time Technical Support feedback on product performance for Resideo products, spanning the gap between customer, technical support, quality, and engineering as needed.
Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets.
Contribute to and help with the development of new training content and the improvement or updating of existing content.
Document, capture and report on non-typical product performance and customer is...