Join a dedicated team as a Technical Support Specialist, providing essential technical support in our scenic island community. Troubleshoot and resolve client issues while maintaining high satisfaction.
We require a skilled professional with 2+ years of experience to deliver first-line support through phone, email, and in-person interactions. Your expertise in Windows, networking, and problem-solving will greatly benefit our clients and enhance our reputation.
Key Responsibilities:
• Provide first-line technical support through multiple channels
• Troubleshoot and fix hardware, software, and network problems
• Maintain accurate records of all support interactions
• Conduct basic system maintenance and updates
• Support IT equipment setup and configuration
Requirements:
• 2+ years of relevant technical support experience
• Strong knowledge of Windows and networking concepts
• Excellent communication and problem-solving skills
• Customer-focused attitu...