SOTI delivers leading mobile and IoT device management solutions. We value innovative thinking, continuous growth, and a collaborative culture that encourages personal development.
Responsibilities
Provide telephone and email–based post‑sales technical support for our software products.
Investigate customer issues, collaborate with internal stakeholders, and resolve problems.
Proactively update customers with progress on outstanding queries.
Respond to all customer requests in a timely manner while improving customer experience.
Diagnose and solve application queries and answer customer questions.
Use various devices to reproduce customer environments in order to troubleshoot issues further.
Qualifications
Degree or diploma in Computer Networking, Information Technology, Computer Science, or related technical field.