Technical Support Specialist - Electrophysiology Systems (Hybrid)
Kardium Inc., Glenlyon Parkway, Burnaby, British Columbia, Canada
Responsibilities
Act as a primary point of contact for the field clinical team to address technical issues.
Provide expert technical support to field teams on the Globe® PF System with a sense of urgency and positive action.
Maintain SME‑level technical knowledge on all aspects of the Globe® PF System, primarily focusing on electrical systems and software.
Assist in the design and refinement of support structures in line with global support strategy.
Facilitate the commercial launch of new products and practices by engaging with designers early and becoming the primary knowledge transfer expert to field teams.
Maintain an up‑to‑date troubleshooting knowledge base, ensuring accuracy.