We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.
Key Responsibilities
Provide remote technical support to users experiencing software or system-related issues.
Troubleshoot platform errors, configuration problems, and user access issues.
Assist users with system navigation, workflows, and best practices.
Support the onboarding and implementation of new users or teams onto the platform.
Document issues, troubleshooting steps, and resolutions in the ticketing system.
Escalate complex technical issues when necessary while ensuring proper follow-up.
Collaborate with internal teams to resolve recurring technical challenges and improve processes.
Maintain a high level of customer service while supporting users in a remote environment.