Deliver exceptional technical support with Concentrix as a Customer Service Representative in Dartmouth, Nova Scotia. Engage with customers, resolve inquiries, and provide solutions through inbound and outbound channels.
Concentrix is seeking a Customer Service Representative/Technical Support Representative with one year of experience. In this role, you will handle client inquiries about hardware and software while demonstrating effective communication and empathy. The position requires familiarity with various technologies such as smartphones and computers, and you will maintain accurate records of customer interactions.
Key Responsibilities:
• Manage technical inquiries regarding client products
• Greet customers professionally and courteously
• Use decision-support tools to resolve complex issues
• Prepare accurate documentation and customer notes
• Maintain broad knowledge of client products and services
Requirements:
• One year of customer service exper...