**Responsibilities**:- Collection, analysis, and change recommendations of configuration information- Collection and analysis of customer network information- Collection and initial analysis of packet trace information**Job Experience / Abilities Required**:- Experience in a technical support role in a networking/security company or equivalent education- Strong understanding of TCP/IP, routing protocols, L2/L3 switches- Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning- Strong troubleshooting and problem-solving skills- Working knowledge on Windows, UNIX, or Linux- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Strong English and Spanish skills both written and verbal.Ability to speak Portuguese is a plus.Ability to learn Portuguese within one year!
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- An independent certification...